Q. HOW CAN I CONTACT CHB LUXURIES?
A: By live chat beneath this page or mail info@chbluxuries.com or phone +234 913 394 1333 or social media:
@Chbluxury_nailshop
Chbluxury_eyelasheshop
Chbluxury_tatooshop
Chbluxury_piercingshop
Chbluxury_microbladingshop
Chbluxury_mani_pedishop
Chbluxury_bodywaxingshop
Chbluxury_spashop
Chbluxury_electronics
Chbluxury_powderandgel.

Q: HOW DO I PAY FOR MY ORDER?
By Debit card, bank transfer at check out, OR POS/Cash for store pick up orders. Currently, we do not offer payment on delivery.

Q. WHEN WILL I GET MY ORDER?
Orders placed before 8 am for Lagos delivery are dispatched same day, for receipt same or next working day. If placed after 8 am, delivery is 1-2 working days. Out of Lagos orders placed before 4 pm are dispatched same day for receipt in 2-5 working days depending on the courier method used.

HOW CAN I TRACK MY ORDER:
A. Your Tracking/waybill number is usually sent to you by mail and updated on your order page. You can use this number to track your parcel via the chosen courier partner. This does not apply to Lagos same/next day deliveries.

Q: MY ORDER IS URGENT, COULD I HAVE IT DELIVERED TODAY?
A: Same day delivery within Lagos is possible if ordered before 8 am or picked up in-store. Although this is based on our discretion. Also, you can schedule a pick-up if the item is in stock.

Q: DO YOU HAVE A PHYSICAL STORE?
A: Yes, we do, located at No 19 Olowu Street, Ikeja.

Q. WHERE CAN I SEE ALL THE PRODUCTS YOU HAVE?
A. On our online shop. Click Here.

Q. DO YOU OFFER FREE SHIPPING?
A. No, all items due for shipping should be paid for.

Q. DO YOU DO BULK BUYS/WHOLESALE?
A. Yes, we do! We supply businesses and individuals with bulk products. If interested, you will have to send a request to join our wholesale platform. If your request is granted, you will be instructed to fund your wallet and start your purchase. If you’d like to make inquiries about our wholesale offers, please call our customer care team at +234 913 394 1333.

Q: DO YOU DELIVER OUT OF LAGOS?
A: We deliver all over Nigeria, nationwide. To see our rates and other delivery information, please check here.

Q: DO YOU DELIVER OUT OF NIGERIA?
A: We liaise with some foreign logistics companies to enable delivery anywhere around the world.

Q. CAN YOU RESERVE AN ITEM FOR ME TILL I’M READY?
A. We do not reserve items without payment. Most of our products are fast-moving items; hence, we reserve items paid for until the client requests them. We don't allow exchange/replacement of an item already stockpiled with another product.

Q: I FORGOT TO INCLUDE A PRODUCT IN MY ORDER. CAN I ADD IT IN?
A: If you would like to amend your order, please message us via our live chat beneath this page, send a DM on Instagram, or send us a mail at info@chbluxuries.com, or call...

Q: CAN I EXCHANGE OR RETURN? (RETURN POLICY)
A: For hygiene reasons, we unfortunately cannot offer exchanges for products delivered, apart from on the rare occasion that they are defective or we have made a mistake. Defective items must be reported within 24 hours of delivery; otherwise, we can't ascertain the cause of the defect, especially on electrical appliances. We have to ensure that all our products reach our customers in the best condition and cannot vouch for them once they have been taken out of our possession. We would, therefore, be unable to re-sell products that have been in another customer’s possession. We can assist with the repairs, but the customer will bear the cost if the warranty period is exceeded.

Q: WHEN WILL A PRODUCT I WANT BE BACK IN STOCK?
A: Usually, our core products are restocked bi-weekly, however, some may take several weeks to months depending on the item.

Q: I DON’T SEE A PRODUCT THAT I WOULD LIKE ON CHBLUXURIES.COM, CAN YOU ADD IT TO YOUR SITE?
Thanks for helping us serve you better by providing you with more products that you want! To request an item, please submit your request to us by emailing info@chbluxuries.com. Your suggestion will be considered, and you will be notified once the product is available.

Q: YOUR LINES ARE UNREACHABLE?
Please note our lines are active from 8:00 am-6:00 pm on weekdays and 8:00 am-5:00 pm on Saturdays. You can mail us or send us a message on live chat/social media if urgent.

Q: I SENT A MESSAGE ON YOUR CHAT FORUM, WHEN WOULD I GET A RESPONSE?
We are usually online during work hours, but if offline, we would reply within an hour. Although we advise you to send us a mail if urgent.

Q: HOW CAN MY BRAND COLLABORATE WITH YOU?
Here at CHB Luxuries ®️, We pride in partnerships and networks for awesome results. So are you a brand or individual offering a service or products? If yes, we’d absolutely love to work with you. See how Here.

Q: HOW CAN I STOCK MY PRODUCTS WITH YOU?
At the moment, we don't accept any product from another vendor.

Q: HOW CAN I FIND YOU ON SOCIAL MEDIA:
We are available and active on Instagram, Facebook, and Twitter. Feel free to follow us, refer a friend, or tag us in your product photos @Chbluxury_nailshop Chbluxury_eyelasheshop Chbluxury_tattooshop Chbluxury_piercingshop Chbluxury_microbladingshop Chbluxury_mani_pedishop Chbluxury_bodywaxingshop Chbluxury_spashop Chbluxury_electronics Chbluxury_powderandgel.

Q: HOW CAN I ADVERTISE MY BUSINESS WITH YOU?
We currently have a listing program, please see here. Other packages include social media advert, posts, mail blasts, and event partnerships. Mail us at info@chbluxuries.com for more information.

Q: HOW CAN YOU REVIEW MY PRODUCTS?
Please see here for more details.

Q: HOW CAN I BE A CHB LUXURIES AMBASSADOR?
Please see here for more details.

Q: WHERE CAN I SEE PHOTOS OF YOUR PAST EVENTS?
See HERE.

Q: WHERE CAN I READ YOUR FULL PRIVACY POLICY?
See HERE.