We hope you enjoy browsing our website and selecting your products.
When you have finished placing products in your Basket, you will have the opportunity to check your order. Don’t worry if the Basket isn’t correct, you can change the contents of the Basket at any time before pressing “proceed to checkout” on the last order page.
Once you have been through the online checkout and placed your order by pressing the “proceed to checkout” button, you will be shown an order number along with a list of the products that you have ordered. Your order would be on hold at this point. Shortly after, you will receive the first email from us headed “Thank you for your Order” to confirm that we have received your order. We will then send you a second email headed “Your Order Payment information”. This email will tell you how to make payment, any other additional information regarding delivery and stock. If there are any problems with your order, be rest assured we’ll contact you and let you know via email or telephone.
Provided that your payment has been successful, we would acknowledge receipt (it’s at this point our contract begins with you), move your order to processing, and update you with tracking details once dispatched. You will own the products you order at the point they are delivered to your delivery address or if you have selected the “pick up” option, at the point you collect them.
If you prefer, you have the option of phoning/WhatsApp-ing us on 09133941333 or 0902 557 2552, and one of our Customer Care team will be pleased to place your order for you. If it is the first time you have placed an order with us, we will ask you for your name, address, contact number, and email address details (if applicable). When we have taken the details of the products you wish to purchase, we will explain the relevant delivery options available and how much each one costs. After taking payment, we will give you an order number (which will also be emailed to you if your email address is registered with us).
If you are collecting your item from our pick-up points, you will be asked to take your order number and ID with you to collect the order.
We try to get things right all of the time, but very rarely, inaccurate information about our products (e.g. the price, description, or availability of a product you have ordered) may occur. We retail on other platforms, hence stock reconciliation may not always tally. If this occurs, we will hold our hands up and tell you that we’ve made a mistake and try to provide a succinct solution. We may have to update/edit/cancel your order at any time before we send you the products, even if you have received a ‘Thank you for your Order’ email from us. If we cancel your entire order, we’ll make sure that you receive a full refund including any delivery charges. However, if we swap, omit, or replace a product, the remainder value will also be refunded.
To make payment as easy as possible, we accept many methods of payment. You can pay via bank transfer, cash upon pick up, or through a PayPal account if you have one. Unfortunately, we don’t accept cash on delivery as our delivery partners do not offer this service, neither is it expedient for our business model. Also, we are unable to accept cheques as a method of payment.
As we are based in Nigeria (launching in other countries soon), all our prices are in Nigerian Naira. The price of a product does not include delivery charges.Before you confirm your order, your Basket will show you the total amount you will be charged for your order, including any delivery charges (if any), depending on the delivery method you have selected.
We’ve put all the details on our Deliveries Information page, giving you the price and timetable for delivery as well as other information you will need to know.
For orders outside Lagos, heavy items are subject to a higher charge depending on the total weight of the package. If the items are delivery only, we will indicate how many working days the delivery will take. The courier partner will deliver your order directly to your doorstep where possible (some exceptions apply as detailed below).
Office addresses where receptionists receive parcels.
Home addresses where a concierge receives parcels.
Home addresses situated in estates with tight security. In such cases, you would be called, and the parcel can be dropped with security at your request, or delivery rescheduled to when you’re home. Most of our delivery partners try to deliver once before your parcel is redirected to us in the event you’re unavailable.
Addresses where the parcel is to be received by a neighbor or third-party.
We will not re-deliver to you free of charge if you fail to be at your address on the specified day of delivery. Any re-delivery will be done at an additional cost to you. If unavailable please kindly have someone there to receive on your behalf.
Sometimes things happen which are outside of our control such as Public holidays, strikes, inaccurate addresses, unavailability of recipient, adverse weather (e.g. Floods) or an incident involving one of our delivery vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:
* We will contact you as soon as possible to tell you that delivery times may need to change.
* When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have decided to pick up instead).
Voucher codes are specific codes that can give you discounts, money off or free delivery when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes. To receive the discount stated on the voucher code you must enter the correct code into the promotional code box before you checkout and confirm your order. You can find the Voucher Code box on the payment details page when you checkout your Basket.
You can use only one Voucher Code per transaction and that Voucher Code can be used only once per customer. You can’t use Voucher Codes with a gift voucher or gift card.
Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction and exclude delivery charges.
We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. If you have any queries regarding www.chbluxuries.com or our voucher codes please contact our Customer Care Team.
We are committed to protecting your privacy at all times during your shopping experience. When you register as a shopper with us, we’ll need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your Basket is processed and delivered to you as efficiently as possible. For more details on how we use your information, please see our Privacy Policy and Cookies Policy.
Please note any transactions will be subject to our standard terms & conditions, full details of which can be viewed here . Our privacy policy which can be viewed here sets out the type of information we may request from you when you use our website and/or subscribe to our services and how we treat and use that information.
* The privacy policy supplements (and should be read in addition to) our standard terms and conditions. Please read through our terms and conditions and our privacy policy before accessing our website www.chbluxuries.com. By continuing to browse, use or access the website you confirm that you have read and agreed to be bound by the terms and conditions.
* ALL offers are only valid on www.chbluxuries.com
* Please direct all queries in connection with this email or our website to Customer Care on 09133941333 or info@chbluxuries.com
If we see a photo/feedback/social media tag containing one of our products or referring to chbluxuries in some way, we may contact you to ask if we may use it to promote our brand and spread the word about chbluxuries! When we contact you we will ask for your consent to use your photo.
* You have taken the photo and that you own it;
* The photo has been taken with the permission of all relevant parties and does not infringe the copyright of any third-party or any laws;
* You grant a worldwide, irrevocable, perpetual licence to us to use the photo in any of our marketing materials, which may include but is not limited to use on our website, in our stores, email and on social media;
* No royalties or fee will be payable by us for use of the photo;
* We may amend the photo to enable us to use it (but will not alter the content of it);
* You are not able to approve any use of the photo or any amends which may be made to enable us to use it and;
* You acknowledge that if you wish us to stop using the photo that we will take all steps necessary to do this. However, we cannot be held liable for use prior to the date that you withdraw your consent, and that you acknowledged that we will need a reasonable time to take steps to remove the photo from all of our marketing materials and during that time the photo may still appear in our marketing materials.
If you require further details on how we use your information, please see our Privacy Policy.
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